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Customer Communication

"Somewhere between 9 and 5" is the number one reason homeowners leave a bad review — not the plumbing work itself. We build the notification system that keeps customers informed without a dispatcher making calls all day.

What we build

• On-my-way texts: Automated arrival notifications sent the moment a technician starts driving.
• Tight arrival windows: Real-time ETA updates instead of a four-hour block.
• Two-way texting: Customers can message the office directly without a phone tag.
• Review requests: Automated follow-up asking for a review right after a job closes well.

Implementation scope

Communication triggers are tied directly to dispatch status, so notifications go out automatically as a job moves from scheduled to en route to complete.